+ What is Member Connect?

Member connect is the client interface to our booking and payment system Zen Planner. This is where you can book classes, purchase one-off sessions, concession cards and manage your personal details.

+ How do I get a Member Connect login?

After your free trial class or facility show around we can set you up with a login, or alternatively you can sign yourself up via the Sign Up option on the side menu.

+ Why should I purchase a concession card?

Concession cards are the perfect option to prepay your session and secure a discount. Buy pre purchasing your concession card you do not need to go through the payment process each time you wish to book a class. In order to quick book classes via the Zen Planner Client App, clients must hold a current concession card.

Packs of 5 or 10 sessions of Casual Training, Small Group Fitness or PT sessions can be purchased on The PT Collective’s Member Connect site using credit card via Ezidebit secure payment processing. Alternatively you can purchase in person at The PT Collective on one of your visits. In person we accept Cash, Eftpos, Credit Card (Visa/Mastercard) or are happy to arrange online banking.

Concession cards are valid for 12 months. Small Group Fitness Concession cards enable you to attend any of our scheduled Small Group Fitness classes. These are not eligible for transfer or refund. However special circumstances may be taken into consideration at the discretion of management.

+ How do I book a class?

Either log into Member Connect or quick book via the Zen Planner Member app which you can download onto your smartphone (available for both Apple and Android phones). Only clients who hold a concession card are able to book via the Zen Planner App. Clients booking in a one-off capacity must do so via Member Connect website.

+ How do I book a trial class or studio viewing?

Contact us either by phone on 021 2444334 or email us at info@theptcollective.co.nz and we will arrange this. All trials and viewing are only available by appointment. Trial classes are subject to availability.

+ What should I bring to class?

Please ensure when you come to your class or session you are wearing appropriate sports clothing, covered sports shoes (unless the class otherwise requires barefeet), a drink bottle and towel.

+ What if I am late for class?

As a courtesy please try and arrive 5 minutes before the start of your class. This will give the instructor a chance to sign-in clients and answer any questions before the class begins.

+ Is my payment secure?

Ezidebit process all payments on behalf of the PT Collective. The Payment Card Industry Data Security Standard (PCI DSS) specifies requirements that merchants must adhere to when dealing with credit card details. Ezidebit is recognised as a Level 1 PCI DSS Compliant Payment Service Provider and as such has implemented the most stringent security policies and protocols to protect this sensitive data. Ezidebit has also chosen to adopt these requirements as best practice when handling any sensitive payment data including payer and client bank account and credit card details.

The PT Collective does not store your banking details.

+ What is your cancellation policy?

Due to the boutique nature of The PT Collective and the extremely limited numbers in our small group fitness I’m sure you can appreciate that a robust cancellation policy is necessary.

Personal Training Cancellations (including Private Group’s): 24 hours or more in advance – No charge Less than 24 hours – 50% charge (this fee will be waived if you rebook within the same week subject to availability)

No shows – 100% charge

Small Group Fitness/Casual Training: We have a 3 hour lockout in place. So this means you are unable to cancel your booking within 3 hours of your class or session beginning. This ensures time for others who may be on the waitlist to be notified and your place filled. (special circumstances may be taken into consideration at the discretion of management, and must be agreed at least 1 hour prior to the class or session starting – in which case we will manually remove you from the class register). Subject to availability bookings can still be made right up to the start of the class or session, so if you are unsure if you can make it you may be better off to hold your booking until you are more certain of your plans.

+ Who are REPs?

The NZ Register of Exercise Professionals (REPS) registers individuals, exercise facilities and education providers in New Zealand, ensuring each meets the required industry standards. REPs benchmarks against the agreed fitness industry standards for exercise professionals and provide instant verification that an exercise professional meets the New Zealand standards. REPs also operates a complaints system for any person that wishes to complain about a registered trainer or registered facility.

+ What is a REPs Registered Exercise Professional?

An individual that successfully registers with REPs is called a Registered Exercise Professional. This means that they meet industry standards to deliver exercise advice and/or demonstration(i)

To maintain registration an individual must continually up-skill to keep up to date with the latest trends and developments in exercise delivery as well as holding a current first aid. This re-registration process occurs annually, so is like a “warrant of fitness check”. To protect the public, all registered exercise professionals are bound by a code of ethical practice, that covers professional standards and conduct of the individuals. REPs also has a complaints process to deal with any breaches of the code.

All REPs Registered Exercise Professionals are issued with a certificate to enable easy identification, as well as being able to be verified anytime by contacting REPs (a persons registration status is public information).

In the same way that you would use are registered Physiotherapist for injury treatment(ii), using the services of a REPs Registered Exercise Professional ensures your exercise advice is both safe and effective. Individuals registered with REPs agree to follow the industry Code of Ethical Practice (a copy of the REPs Code of Ethical Practice can be found here)

+ What is a REPs Registered Exercise Facility?

REPs has made it easy for the public to find a Registered Exercise Professional, by also registering exercise facilities. Registered facilities agree to ONLY use the services of Registered Exercise Professionals in any exercise advice/demonstration role.